Shipping Policy

Amazing Customer Service Guarantee

At Prime Wine Coolers, your satisfaction is our top priority. With years of experience in the wine storage industry, our mission is to provide high-quality products, expert guidance, and exceptional service at the best possible price. We go above and beyond to make sure your experience is seamless from order to delivery.

Our goal is to make the ordering process simple and efficient. Orders are processed in the order they are received. Standard processing typically takes between 24–48 hours.

Order Confirmation

You will receive an order confirmation email as soon as your order is placed. Please review this email carefully to verify:

Your phone number (required for delivery scheduling)
Your billing and shipping addresses
The product(s) ordered

If you find any errors, please contact us immediately so we can make corrections before shipment. Prime Wine Coolers is not responsible for delays or additional costs resulting from incorrect information.

Order Processing

Orders are processed on a first-come, first-served basis. Once your payment is verified and approved, if your item is in stock, it will ship as soon as possible. Standard processing can take 24–48 business hours.

If your item is on backorder or unavailable, our team will contact you via email with the estimated availability date and possible alternatives. Processing and shipping times do not include weekends or holidays.

Order Shipment

In-Stock Items: Orders usually ship within 1–3 business days after processing. Most shipments arrive within 3–7 business days depending on location. Tracking information will be provided within 24 hours of shipment.

Backordered Items: If a product is out of stock, we will notify you of the expected restock date and offer alternatives. You may choose to keep or cancel your order.

We ship throughout the 48 contiguous U.S. states using UPS Ground, FedEx Ground, or Freight carriers. Shipping is included for most products shipped to the continental U.S. Orders to Alaska or Hawaii may require additional shipping fees — please contact us at 1-925-922-9868 for a quote.

The freight carrier requires a valid phone number to schedule delivery. Failure to provide a working number may delay your shipment.

Note: Shipping estimates are provided by our suppliers and carriers and are subject to change without notice.

Shipping Options

We do not ship to P.O. Boxes.

Curbside Delivery

Free curbside delivery includes drop-off at the curb or near the mailbox. The customer is responsible for moving and assembling the product.

White Glove Delivery (Inside Delivery)

White glove delivery includes unpacking, packaging removal, and limited placement (up to 5 stairs). Additional stairs or multiple-item deliveries may incur extra fees.

Please call 1-925-922-9868 or email support@primewinecoolers.com for an exact quote if your order includes special delivery needs.

Receiving Your Package

Upon delivery, please inspect all packaging for visible damage. Note any issues on the bill of lading before signing. If damage is visible, contact us immediately at 1-925-922-9868.

Do not discard any packaging or boxes in case a return or inspection is needed.
Damage claims must be reported within 48 hours of receipt.
Claims filed after 48 hours may not be honored.

Free Shipping Policy

Many of our products include Free Standard Shipping within the continental U.S. Free shipping covers ground or freight delivery only and does not include express or expedited options.

Orders shipped to Alaska, Hawaii, or Puerto Rico will incur additional fees. You will be contacted with an updated shipping quote after checkout.

Damaged or Defective Products

Carton Damage

Inspect the carton immediately upon delivery with the driver present.
Note “Carton Damage — Subject to Inspection” on the carrier’s paperwork.
Report any damage to support@primewinecoolers.com within 48 hours.

Excessive Damage (Exposed Product)

Refuse the shipment and note “Carton Damaged and Refused” on the carrier’s paperwork.
Contact our support team immediately.

Damaged Shipments

Products damaged in transit can be exchanged if reported within 48 hours of delivery. Keep all original packaging, manuals, and accessories for inspection.

Once a claim is filed, the carrier may pick up the item for inspection. Please make the product available to avoid delays or additional shipping responsibility.

Defective Products

All defective items are handled under the terms of the manufacturer’s warranty. Prime Wine Coolers will assist you in filing a claim but is not responsible for direct replacement once warranty coverage applies.

Important Freight (LTL) Shipments

When your freight shipment reaches your local terminal, the carrier will call to schedule a delivery appointment. You must be present to receive, inspect, and sign for the delivery.

Delivery appointments are available Monday–Friday, within 8am–12pm or 12pm–4pm windows.
Exact times (e.g., 9:00 AM) cannot be scheduled.
Ensure your provided phone number is valid and answer calls from unknown numbers until your delivery is complete.
The driver will deliver via liftgate truck and place the item curbside near your front door.
Inspect the shipment before signing — note any visible or possible concealed damage on the delivery receipt.
If damage is severe, refuse the shipment and note “Damaged Item” with details on the receipt.
Keep all packaging materials and pallets until your return or replacement is complete.

If any damages or missing parts are found, contact us at support@primewinecoolers.com or call 1-925-922-9868 within 48 hours of delivery.

Need Help?

Our team is always here to assist you with your order, shipping questions, or delivery concerns.
📧 support@primewinecoolers.com
📞 1-925-922-9868