Terms of service

Effective Date: March 19, 2026 | Last Updated: March 19, 2026

Please read these Terms of Service carefully before using our website or placing an order. By accessing or using primewinecoolers.com, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Section 1 — About Prime Wine Coolers

Prime Wine Coolers ("we", "us", or "our") is a U.S.-based online retail company headquartered in San Diego, California. We specialize in wine coolers, beverage coolers, portable coolers, and wine cooling systems, sold directly to customers throughout the United States. Our website is hosted and powered by Shopify.

  • Business Name: Prime Wine Coolers
  • Address: 2801 B St #560, San Diego, CA 92102, United States
  • Email: support@primewinecoolers.com
  • Phone: 925-922-9868

Section 2 — Acceptance of Terms

By visiting, browsing, or placing an order on primewinecoolers.com, you represent that:

  • You are at least 18 years of age (or the age of majority in your jurisdiction)
  • You have the legal capacity to enter into a binding agreement
  • All information you provide is accurate, current, and complete
  • You will comply with these Terms and all applicable laws

Section 3 — Products & Pricing

We have made every effort to accurately represent our products, including descriptions, specifications, and images. Please note:

  • Product colors and appearance may vary slightly from screen to screen due to monitor settings and device configurations
  • All product descriptions are subject to change without notice at our sole discretion
  • Prices are subject to change without notice. The price in effect at the time of order placement is the price you will be charged, as confirmed in your order confirmation email
  • Posted prices do not include applicable taxes, unless stated otherwise
  • We reserve the right to limit quantities, refuse orders, or discontinue products at any time

In the event of a pricing error on our website, we reserve the right to cancel affected orders and notify you accordingly.

Section 4 — Orders & Payment

When you place an order, you are making an offer to purchase. Your order is not accepted until Prime Wine Coolers confirms acceptance via order confirmation email and processes your payment.

  • We accept: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay
  • You represent that the payment information you provide is accurate and that you are authorized to use the payment method
  • Orders may be cancelled or refused at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability
  • All transactions are processed in U.S. dollars

Your purchases are subject to our Return & Refund Policy, which is incorporated into these Terms by reference.

Section 5 — Shipping & Delivery

All shipping and delivery terms are governed by our Shipping Policy, which is incorporated into these Terms by reference.

  • We ship to the United States only
  • Delivery timeframes are estimates and not guaranteed
  • Once an order is transferred to a carrier, risk of loss passes to the buyer
  • We are not liable for delays caused by carriers, weather, or events outside our control

Section 6 — Returns & Refunds

All return and refund requests are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms of that policy, including the 25% restocking fee and customer-paid return shipping.

Section 7 — Authorized Retailer Disclosure

Prime Wine Coolers is an authorized retailer of all brands we carry, including but not limited to Empava, Allavino, Whynter, Breezaire, and Transtherm. All products are fulfilled through authorized U.S.-based manufacturers and distribution warehouses. We do not use overseas dropshipping suppliers.

Section 8 — Intellectual Property

All content on primewinecoolers.com — including text, images, logos, graphics, product descriptions, and the overall site design — is owned by or licensed to Prime Wine Coolers and is protected by U.S. copyright, trademark, and other intellectual property laws.

  • You may use our website for personal, non-commercial purposes only
  • You may not reproduce, distribute, modify, or republish any content without our prior written consent
  • Brand names, logos, and product names of third-party manufacturers are the property of their respective owners

Section 9 — Prohibited Uses

You agree not to use our website to:

  • Submit false, misleading, or fraudulent orders or information
  • Infringe on the intellectual property rights of others
  • Transmit spam, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Resell products for commercial purposes without written authorization
  • Engage in any activity that violates applicable law

Section 10 — Disclaimer of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIME WINE COOLERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Section 11 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIME WINE COOLERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Section 12 — Indemnification

You agree to indemnify, defend, and hold harmless Prime Wine Coolers and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys's fees) arising out of your use of our website, your violation of these Terms, or your violation of any applicable law.

Section 13 — Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Section 14 — Third-Party Links & Services

Our website may contain links to third-party websites or services (including Shopify, Shop Pay, financing partners, and manufacturer websites). These links are provided for convenience only. Prime Wine Coolers is not responsible for the content, privacy practices, or terms of any third-party websites.

Section 15 — Relationship with Shopify

Our website is powered by Shopify. All purchases are made directly with Prime Wine Coolers. Shopify is not a party to any transaction between you and Prime Wine Coolers and is not responsible for any aspect of your purchase.

Section 16 — Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

Section 17 — Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

Section 18 — Contact Information