Shipping policy

Effective Date: March 19, 2026

At Prime Wine Coolers, we are committed to providing a transparent and seamless shipping experience from the moment you place your order to the moment your wine cooler arrives at your door. Please read this policy carefully so you know exactly what to expect.

Quick Reference Summary

Detail Information
Ships To United States only (48 contiguous states standard)
Free Shipping On all orders $99 and above
Flat Rate Shipping $9.99 on orders under $99
Order Processing 1–2 business days
Delivery Time 3–7 business days after dispatch
Total Delivery Window 4–9 business days from purchase
Carriers UPS Ground, FedEx Ground, Freight/LTL
Freight Delivery Standard (to address) or White Glove (optional upgrade)
Alaska & Hawaii Custom quote required — call 925-922-9868
PO Boxes Not accepted

1. Shipping Coverage

We ship to addresses within the United States only.

  • 48 Contiguous States: Standard and free shipping available.
  • Alaska & Hawaii: Standard free/flat-rate shipping is not available. A custom shipping quote is required. Please call us at 925-922-9868 before placing your order.
  • U.S. Territories, APO/FPO: Currently not supported.
  • PO Boxes: We do not ship to PO Boxes. A physical street address is required for all orders.
  • Remote / Hard-to-Access Locations: Addresses in mountain towns, islands, rural roads, or other limited-access areas may incur additional carrier fees. If this applies to your address, we will contact you before shipping with the exact surcharge and available options.

2. Shipping Rates

FREE SHIPPING on all orders $99 and above to the 48 contiguous U.S. states.

$9.99 flat rate on orders under $99 to the 48 contiguous U.S. states.

Custom quote required for Alaska & Hawaii.

Shipping rates are calculated at checkout. The final shipping cost will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders are processed in the order they are received, Monday through Friday, excluding federal holidays.

  • Standard processing time: 1–2 business days.
  • After processing, your order is forwarded to the authorized U.S.-based manufacturer or distribution warehouse for fulfillment.
  • You will receive an order confirmation email immediately after purchase and a separate shipping confirmation with tracking information once your order has been dispatched.
  • If an item is on backorder or temporarily unavailable, we will notify you by email with the estimated restock date and options to wait, substitute, or cancel.

4. Delivery Timeframes

Delivery timeframes begin after your order has been dispatched from the warehouse.

  • Standard delivery: 3–7 business days after dispatch.
  • Total estimated time from purchase to delivery: 4–9 business days.
  • Freight/LTL shipments may require scheduling a delivery appointment with the carrier and can add 1–2 days.

Delivery times are estimates provided by the carrier and may vary due to carrier capacity, weather, or other circumstances beyond our control.

5. Shipping Carriers

We ship via the following trusted carriers, selected based on your location and the size of your order:

  • UPS Ground
  • FedEx Ground
  • Freight / LTL Carriers (for larger appliances)

Carrier tracking information will be emailed to you within 24 hours of dispatch.

6. Delivery Options

Standard Delivery (All Orders)

Your product will be delivered to the shipping address provided at checkout. The carrier will deliver to your door or nearest accessible point. Customers are responsible for moving the product inside and for any assembly or installation required.

White Glove Delivery (Optional Upgrade)

For larger wine coolers and cellar cooling systems, we offer an optional White Glove Delivery service. A professional delivery team will:

  • Deliver and unpack your cooler
  • Place it in your designated room (ground floor or up to a reasonable number of stairs — contact us for details)
  • Remove all packing materials

White Glove Delivery is available for an additional fee. Please contact us at support@primewinecoolers.com or 925-922-9868 before placing your order to arrange this service and receive a personalized quote.

Note: White Glove Delivery does not include installation, plumbing, electrical work, or built-in unit installation.

7. Freight (LTL) Shipments — Important Information

Larger wine coolers and cellar cooling systems are shipped via freight carriers. Please note the following:

  • The carrier will contact you by phone to schedule a delivery appointment. Please ensure the phone number on your order is accurate and reachable.
  • Someone must be present at the delivery address to receive and sign for the shipment.
  • Freight delivery is to a customer-specified address using a liftgate. The driver will lower the item to ground level.
  • Delivery windows are typically 4-hour windows (e.g., 8 AM–12 PM or 12 PM–4 PM). Exact times cannot be guaranteed.
  • Customers are responsible for moving the item inside from the curbside delivery point.

IMPORTANT: Inspect ALL sides of the packaging before signing. Note any damage on the delivery receipt.

Keep all packaging materials and pallets until any return or replacement claim is fully resolved.

8. Receiving Your Delivery — Required Inspection Steps

Please follow these steps every time you receive a delivery:

  1. Before signing the delivery receipt, inspect all sides of the packaging for visible damage.
  2. Note ANY damage — even minor dents or tears — directly on the carrier's delivery receipt.
  3. Take photos of the packaging and product before and during unpacking.
  4. If packaging is damaged but product appears intact, write on the receipt: "Carton Damage — Subject to Inspection".
  5. If the product is clearly exposed or severely damaged: Refuse the delivery, write "Damaged — Refused" on the carrier's paperwork, and contact us immediately.

Failure to note damage on the delivery receipt significantly reduces our ability to file a carrier claim on your behalf.

9. Damaged Items

All damage claims must be reported within 48 hours of delivery. Claims filed after this window may not be eligible for replacement or carrier reimbursement.

  • Email photos and your order number to: support@primewinecoolers.com
  • Keep ALL packaging materials until the claim is fully resolved.
  • Do not attempt to repair or use a damaged product before contacting us.

10. Order Confirmation & Accuracy

Once your order is placed, you will receive a confirmation email. Please review the following carefully:

  • Shipping address (must be a physical U.S. street address — no PO Boxes)
  • Phone number (required for freight delivery scheduling)
  • Product(s) ordered and quantities

If any information is incorrect, contact us immediately at support@primewinecoolers.com or 925-922-9868. Prime Wine Coolers is not responsible for delays or additional shipping charges resulting from incorrect information provided at checkout.

11. Contact Us

  • Email: support@primewinecoolers.com
  • Phone: 925-922-9868
  • Hours: Monday–Friday, 9:00 AM–5:00 PM PST
  • Address: 2801 B St #560, San Diego, CA 92102, United States