Shipping policy

At Prime Wine Coolers, our goal is to help you find the right wine storage solution and get it to you as smoothly as possible. Products are shipped directly from domestic manufacturer or distributor warehouses, so shipping times, packaging, and delivery methods vary by product and are outlined below. If you have questions before or after your purchase, our team is available at the contact information below.

Quick Links

Orders are processed in the order received. Standard processing takes 1–2 business days, Monday through Friday, excluding holidays. Processing and shipping times do not include weekends or holidays.

Order Confirmation

You'll receive an order confirmation email as soon as you place your order. Please check the following details:

  • Phone number (the shipping carrier may need this to schedule delivery)
  • Billing and shipping address
  • Product ordered

If anything is incorrect, contact us right away at support@primewinecoolers.com or 1-619-278-8414 so we can try to make a correction before the order ships.

Order Processing

  • Standard processing generally takes 1–2 business days from the time an order is placed.
  • Orders are processed Monday–Friday, excluding weekends and holidays.
  • Orders placed after 2:00PM PST will begin processing the following business day.
  • Processing includes payment authorization and confirmation that the product is available for shipment.

Order Shipment

In-Stock Products

In-stock orders generally ship within 1–2 business days of purchase. Once shipped, most standard products arrive within approximately 3–7 business days, depending on destination and carrier. Estimated total delivery time is approximately 4–9 business days from purchase. Tracking information is provided once your order ships.

Breezaire Products

Breezaire cooling units are specialty items with extended manufacturing and handling times:

  • Standard Breezaire orders: Handling/production time is typically 5 to 15 business days (1–3 weeks) prior to shipment.
  • Black or modified Breezaire orders: Handling/production time is typically 10 to 20 business days (2–4 weeks) prior to shipment.

Actual delivery time after shipment depends on the carrier and destination. Lead times and delivery estimates are based on information from the manufacturer, distributor, and carrier and may change due to inventory availability, production schedules, carrier delays, weather, or other circumstances outside our control.

Shipping is currently available to the 48 contiguous United States only. We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO/FPO addresses, or international destinations. All orders qualify for free standard shipping.

Shipping Options

We do not ship to PO boxes; a valid physical delivery address is required.

White-Glove Delivery

Standard curbside freight delivery includes full insurance and liftgate service (where applicable) with zero hidden fees. White-Glove delivery (such as stair carry, unboxing, or room of choice placement) is an optional, premium service available for select items and locations.

White-Glove delivery does not include electrical, plumbing, or construction work. If requested, all White-Glove fees are fully quoted and approved prior to order dispatch — no extra delivery fees are ever charged after an order is placed. For a White-Glove quote or questions about access, contact us at 1-619-278-8414 or support@primewinecoolers.com.

Receiving Your Package

  • Inspect the exterior of the packaging before accepting delivery whenever possible, and note any visible damage on the carrier's delivery receipt or bill of lading.
  • Carefully unpack and inspect the item for shipping damage.
  • Keep all original packaging, manuals, accessories, and pallets until you're sure the product is satisfactory and no return or claim is needed.
  • Shipping and transit damage must be reported within 48 hours of delivery so we can file an immediate carrier insurance claim — see Damaged Products below. (Manufacturing defects discovered upon setup remain fully covered under our 30-day guarantee).

Damaged Products

If your item arrives damaged, report it to support@primewinecoolers.com within 48 hours of delivery with photos of the damage. Full instructions for carton damage, excessive damage, and other shipping-related issues are provided in our Returns & Refund Policy.

Curbside Delivery

For products shipped by freight, standard delivery is generally made to an accessible location at or near the delivery address, subject to carrier procedures, site accessibility, and the equipment available for the shipment. Moving the product beyond the delivery location, as well as installation or assembly, is the customer's responsibility unless an applicable white-glove service was purchased.

Freight (LTL) Shipments

  • Once your shipment reaches the local delivery area, the freight carrier will generally contact you to schedule a delivery appointment.
  • You or someone you authorize should be present during the scheduled delivery window to receive and inspect the shipment.
  • Appointments are generally scheduled Monday–Friday. Exact delivery times cannot be guaranteed; the carrier will provide an available delivery window.
  • Make sure the phone number on your order is current and reachable so the carrier can contact you.
  • Delivery equipment and procedures vary by carrier and shipment. Liftgate service may be used when available and applicable to the shipment.
  • Inspect the shipment before signing whenever possible. Note any visible damage, missing items, or other abnormalities on the carrier's delivery receipt or bill of lading, and photograph the packaging and product.
  • If the shipment is excessively damaged, you may refuse delivery. Document the reason for refusal on the carrier paperwork and contact us promptly.
  • To help us file immediate freight carrier claims, please report shipping damage to support@primewinecoolers.com within 48 hours of delivery. All damaged items remain fully covered under our 30-day guarantee.
  • Keep all original packaging, including pallets, until the product has been fully inspected and you are sure no claim or return is needed.

Questions About Shipping?

Email: support@primewinecoolers.com
Phone: 1-619-278-8414
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Address: 1110 24th St Apt 5, San Diego, CA 92102, United States (Mailing & Administrative Office Only)